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Home > General > What Is PetSmart’s Return Policy? Facts & FAQ

What Is PetSmart’s Return Policy? Facts & FAQ

customer returning things at pet store

If you’ve ever set foot inside a PetSmart store, you know that this big nationwide retailer sells a wide variety of items, including live pets and lots of pet supplies like food, toys, cages, aquariums, and more. If you are not happy with what you’ve purchased at PetSmart, you may be wondering about the store’s return policy.

We’re here to answer all your questions about PetSmart’s return policy, so you’ll know what to expect. In a nutshell, the brand accepts returns for items in good condition with the deduction of shipping, gift wrapping, and other additional costs.

You’re generally given 60 days to return things you’ve bought online or in one of the stores if you show proof of purchase. The one exception to the 60-day rule pertains to live pets that can only be returned within 14 days. To learn more about PetSmart returns, continue reading, and we’ll give you all the information you need.



Can You Return Dog Food to PetSmart?

Most dog owners can relate to the sinking feeling you get when you buy a big bag of dog food for your pooch, only to find out you picked up the wrong brand by mistake. If this happens to you and you’ve purchased that dog food from PetSmart, you’ll be happy to know that the store does allow you to exchange dog food for a different brand.

Dog food packing in plastic bag
Image By: tong patong, Shutterstock

Can You Return Opened Food to PetSmart?

You may be familiar with that awful feeling you get when you excitedly bring home new food for your pet only to discover your pet won’t eat it.

If this happens to you, don’t panic because we’ve got good news! You can return opened food to PetSmart if you do so within 14 days. Of course, you must show proof of purchase, so always hang on to your receipts.

This is great information to know if you have a growing puppy because everyone knows puppies can be picky. It can be a real game of hit or miss with a pup as you’re trying to figure out what puppy-chow it likes best!

Can PetSmart Look Up Receipts?

There’s nothing more frustrating than not being able to find a receipt when you’re trying to return something to PetSmart. Maybe you’re not the most organized person in the world, or perhaps you lost a receipt and can’t find it anywhere despite your best efforts.

PetSmart can look up receipts if you’ve paid via credit card or have an account online. The retail giant encourages its customers to create PetSmart accounts to make life easier for everyone.

When you have an account at PetSmart, you can look up your past purchases and view your receipts. If you can’t find a receipt online and want to return something, get in touch with PetSmart and someone will gladly look up your receipt and help you process your return.

costumer buying at pet shop
Image By: hedgehog94, Shutterstock

Can You Return Fish to PetSmart?

If you purchase a fish from PetSmart and decide later you don’t want that fish, return it to PetSmart for an exchange or refund if you make the return within 14 days. You must bring along your receipt and a valid photo ID, and you must return the fish safely in an appropriate container.

Can You Return a Sick Fish to PetSmart?

PetSmart allows you to exchange a sick fish for a refund or exchange if you do it within 14 days and bring your receipt. The store does require that you bring the fish in without causing it any harm. The best way to do this is to put the fish and some of its tank water in a plastic container or bag and head to the store directly without wasting time.

Can You Return a Dead Fish to PetSmart?

If you buy a fish from PetSmart and the fish dies unexpectedly within 14 days of purchase, don’t flush that poor thing down the toilet or throw it in the trash.

PetSmart allows you to return a dead fish for a refund or exchange if you show your receipt and take a sample of your tank water. The reason you should take along some tank water is that the store will likely want to test the water to see if it’s safe for other fish to live in.

You don’t need to return a dead fish to the store in a water-filled container. However, you do need to put that dead fish in a secure container.

Whatever you do, don’t walk into PetSmart with a dead fish in your pocket or purse and expect the store to give you a return or refund. Instead, you’ll probably get a very shocked reaction from the store personnel and maybe even a scream!

happy young woman with goldfish for home aquarium in petshop
Image By: BearFotos, Shutterstock

Can You Return an Opened Toy to PetSmart?

If you have purchased a toy from PetSmart and opened it only to find out your pet hates it, you may get upset. After all, it’s not fun to buy a toy for your pet only to discover he won’t play with it.

The good news is that you can return an opened toy to PetSmart for an exchange or refund if you do so within 60 days from the day of purchase and show your receipt.

You must put the toy back in its original packaging and the toy must be in like-new condition, just as it was when you took it out of the package. This is great news to hear if your pet is picky about what types of toys it plays with daily!



PetSmart has a good return policy that most consumers are happy with.

If you have any questions about PetSmart’s return policy, ask an employee at your local PetSmart for some help or contact the store online.

As a pet owner, you need to provide your pet with all it needs to live a healthy and happy life. This means you need to provide your pet with good quality food and provide it with some basic care items. Whether you need an aquarium starter kit for some fish, a cat toy for your feline, or a dog bed to keep Fido comfortable, always choose top-quality products whenever you can.

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Featured Image Credit: BearFotos, Shutterstock

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